Connecting and signing in
The Fayne sign-in window never opens
The Fayne sign-in window never opens
Your assistant may have saved a failed attempt. Remove Fayne from your assistant’s settings and add it again with
https://mcp.fayneos.com/mcp. In Claude Code run claude mcp remove fayne, add it again, then /mcp. Pop-up blockers can also stop the window: allow pop-ups for your assistant and retry.Claude says it couldn't register or sign in
Claude says it couldn't register or sign in
When you add the connector, choose Register automatically if Claude asks which OAuth client to use. Claude doesn’t let you change this afterwards, so remove Fayne and add it again with that option.
I can't find where to add a custom connector in ChatGPT
I can't find where to add a custom connector in ChatGPT
Custom MCP apps depend on your ChatGPT plan and your workspace admin’s settings. Ask your admin to allow custom MCP apps, or use another assistant from Connect your assistant.
It connected, but it can't see my academy or course
It connected, but it can't see my academy or course
The connection only reaches the academies you ticked on the sign-in screen. Ask your assistant “Which Fayne academies can you reach?” To add an academy, disconnect it in Settings > MCP server and connect again, ticking the academy, or choose all your academies.
My assistant doesn't use Fayne at all
My assistant doesn't use Fayne at all
Make sure the Fayne connector is switched on for this chat; some assistants let you pick connectors per conversation. In ChatGPT, mention
@Fayne. Then ask directly: “Use Fayne to list my courses.”Messages your assistant may get
Fayne tells your assistant what went wrong and what to do next, and it should pass that on to you in plain words. If you want the detail, here is what each one means.Images and uploads
"That link is a web page, not an image file"
"That link is a web page, not an image file"
Open the image itself, right-click it and choose Copy image address, and give your assistant that link.
"The site blocks downloads or needs a sign-in"
"The site blocks downloads or needs a sign-in"
The image’s website won’t let Fayne download it. Use an image you can open without signing in, or ask your assistant for an upload link and upload it from your computer.
The upload page says the link expired or isn't valid
The upload page says the link expired or isn't valid
Upload links work for 30 minutes and for one image. Ask your assistant for a new link.
The upload page says the image can't be used
The upload page says the image can't be used
Check the format and size in Images and files. Logos and favicons can’t be GIFs, and SVGs can’t contain scripts. Drop a different file on the same page.
"The upload didn't go through"
"The upload didn't go through"
Your connection dropped or a network filter blocked the upload. Try again on the same page, or on another network.
In the editor
"Your assistant changed this lesson" appears in the editor
"Your assistant changed this lesson" appears in the editor
Your assistant saved the lesson while you had unsaved edits in it. (A change from another tab or a teammate shows Changed elsewhere instead.) Choose Load latest to see its version (your unsaved edits to that lesson are discarded) or Keep mine to save yours over it. See How changes stay safe.
My assistant says it changed a lesson, but I don't see it
My assistant says it changed a lesson, but I don't see it
Click back into the editor tab: it checks for changes as soon as you return. While the tab is open, changes appear within seconds while an assistant is working in your academy, and otherwise within about 30 seconds. If you still don’t see it, reload the page.
Members don't see the changes
Members don't see the changes
Lesson edits are drafts until published. Publish them in the editor, or ask your assistant to publish the lesson changes.
Contact support
Contact support with:- the assistant you use (for example Claude or ChatGPT) and the academy,
- the approximate time,
- the message you or your assistant saw.