/tutor page). It works like a messenger. A list of student conversations sits on the left, and the full transcript opens on the right. This is where you see what your audience is actually asking, which lessons the answers came from, and where your course content has gaps.
For setup and behavior, see the Learning Assistant overview. To change how it sounds and what it knows, see Customization.
Open the inbox
Go to Learning Assistant
Click Learning Assistant in the sidebar (under the audience section, near People). It opens the conversation inbox for the academy you are currently in.
Conversations appear here as soon as a student starts asking. If no one has chatted yet, the inbox shows a prompt explaining what will appear once students begin.
The conversation list
The left panel (titled Chats) lists your student conversations, newest activity first. Each row shows:Student and preview
The student’s initials, their name, and a one-line preview of the most recent message in the thread.
Recency
A short relative timestamp (for example
2h or 3d) for the last message.Unanswered marker
An amber dot on the avatar when that conversation contains questions the assistant could not answer from your lessons.
Search
A Search conversations field that filters the list as you type, matching on student name, email, and message text.
Read a transcript
Selecting a conversation opens the full back-and-forth on the right. Student questions appear in your academy’s brand color, and the assistant’s replies appear as plain bubbles, so the view mirrors what the student sees in the live chat bubble.Conversation header
The top bar identifies the student and the context of the chat:- Student name and email. Click the name or avatar to open the same student detail view you get from the People page, so you can check enrollment and progress without leaving the inbox.
- Course link. When the conversation is tied to a specific course, the course title appears next to the email and links straight to that course in your owner area.
- Unanswered count. If the conversation has questions the assistant could not cover, a badge in the header shows the count (for example
2 unanswered).
Lesson citations
The assistant answers strictly from your course content, and it shows its work. Below each reply, citation chips list the lessons the answer drew from, each with a book icon and the lesson title. When the conversation is attached to a course, clicking a chip jumps to that course so you can review or improve the cited lesson.”Not covered by course content”
When a student asks something the assistant cannot answer from your lessons, that reply is flagged with a Not covered by course content badge and a subtle amber outline. These are your content gaps made visible: real questions your audience has that your current lessons do not address yet.Treat flagged questions as a backlog. Each one is a prompt to add a lesson, expand an existing one, or add a source in Knowledge so the assistant can answer it next time.
When the assistant is off
If the Learning Assistant is turned off, students never see the chat bubble on your course pages, so no new conversations come in. The inbox shows a banner at the top of the list with a link to turn it on. Any conversations from when it was previously on remain readable.How this fits your AI usage
Assistant replies run on your academy’s AI. Each turn is recorded against your AI usage, and the same quota check that protects your other AI features also gates the assistant: if your academy’s AI pool is fully drained, the assistant pauses until it refreshes. To bound spend per learner regardless of the pool, set a per-student daily message cap in Customization.Can I filter to only conversations with gaps?
Can I filter to only conversations with gaps?
Conversations with unanswered questions are marked with an amber dot in the list and an unanswered count in the transcript header, so they are easy to spot while scanning. Use the search field to jump to a specific student or topic.
Does each academy have its own inbox?
Does each academy have its own inbox?
Yes. The inbox shows conversations for the academy you are currently in. Switch academies to see another academy’s conversations.
What does a citation chip without a link mean?
What does a citation chip without a link mean?
If a conversation is not tied to a specific course, its citation chips still name the lessons the answer used, but they appear as plain labels rather than clickable links.