AI · Library course

Your AI Customer Support Team

Build an AI support layer that sorts every ticket on arrival, drafts the replies you approve in seconds, and answers the routine questions before they reach you.

  • Intermediate
  • 22 lessons
  • 52 min to complete
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7-day preview, no card needed. The course is in the library the day your academy goes live.

AI

What it covers

What your people will learn.

  • AI

Most of a support inbox is the same few questions, and answering them by hand takes the hours the hard tickets need.

Founders usually try to fix support by answering faster, which keeps them in the inbox while the backlog grows. The ones who switch on a chatbot that answers everything run into the opposite problem: it invents a policy, and the business answers for what it said.

This course builds the layer in between, in order of risk. You sort your last hundred tickets to see what customers actually ask and which answers you have never written down. Then you add triage that labels and routes each ticket, drafts you approve in seconds, and help pages that answer the commonest questions before they are sent. Money, cancellations, upset customers and account access always reach a person, and a weekly half hour with four numbers keeps the answers current.

You walk away with a sorted picture of your own inbox, triage running on your three safest categories, a grounded drafting prompt, a list of what stays human, and a weekly routine that catches out-of-date answers.

Who it's for

Solo founders: who answer every ticket themselves and want the routine ones handled without hiring.

Small support teams: who want triage and drafted replies so people spend their time on the tickets that need them.

Operators: who want a support layer they can measure and trust to run between check-ins.

The lessons

22 lessons, in order.

About 52 min to complete. Add the course and every lesson is yours to publish as it is, or to edit.

  1. Your Inbox Is Winning2 min
  2. Sort the Last Hundred Tickets2 min
  3. Read the Tally and Write the Gap List2 min
  4. Decide What the Tally Says4 min
  5. Build Your Ticket Tally and Gap List2 min
  6. Triage on Arrival2 min
  7. Set How Much Goes to a Person1 min
  8. The Reply You Approve in Ten Seconds2 min
  9. The Draft That Sounds Right1 min
  10. The Draft Promises Three Days4 min
  11. Switch On Triage and Test Your Drafts2 min
  12. When You Let the Bot Answer Everything2 min
  13. Wire the Edge Into Triage2 min
  14. Answer It Before They Ask2 min
  15. Sort the Incoming Tickets8 min
  16. Wire In Your Human Edges and First Help Pages2 min
  17. Read Four Numbers Every Week2 min
  18. The Weekly Half Hour That Keeps It True2 min
  19. Build the Layer in Order of Risk1 min
  20. Explain the Build Order to Your Helper3 min
  21. Sort Your Own Inbox This Week2 min
  22. Run Your First Weekly Half Hour2 min

In your academy

A starting point, not a rental.

A library course works like any course you publish. Add it, make it yours, and your people see it as one of your own.

  1. 1

    One click

    Add it to your academy

    Find the course in the library, press Add, and it's in your catalog. Publish it as it is, or shape it first.

  2. 2

    Your brand

    Rebrand it, edit it

    It sits on your domain, in your colours. Change any word yourself, or ask the assistant for your wording, your examples and your policies.

  3. 3

    Practice

    Practice and the tutor come with it

    Type / in any lesson to add practice, from explain it back to drills and scenarios. Your people can ask the AI tutor about any lesson.

On the same shelf

More from AI.

Other AI courses your academy opens with. The library holds 150+ across eight tracks.

Explore the library

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