Make space before giving advice
Lesson 2 · 18 members
Ask an open question
16 · 89%Reflect back what you heard
13 · 72%Agree on one next step
5 · 28%See the gap
Two points land. One doesn't. Now you know exactly which paragraph to fix.
Insights
94% finished.
How many can do it?
A completion report tells you who reached the last page. Fayne watches how your people practise and tells you, in one plain sentence, what they still can't do.
What the report says
Better one-to-ones
18 members · 6 lessons
94%completed
17 of 18 members reached the last lesson
What Fayne tells you
Practice
Better one-to-ones
Only 5 of 18 members covered “Agree on one next step” when explaining “Listen before solving”.
Agree on one next step
5 · 28%Findings
No chart to decode. A sentence to act on.
Once three people have practised an exercise, the Practice tab opens with what keeps getting missed. Down to the key point, the line or the call.
- 1
Explain it back
Shows up for · A key point that half or fewer covered.
Only 5 of 18 members covered “Agree on one next step” when explaining “Listen before solving”.
- 2
Rapid-fire drill
Shows up for · A line that half or fewer answer strongly.
Only 4 of 18 members have a strong answer to “Can you just tell me what to do?” in “Keep the conversation open”.
- 3
Decision scenario
Shows up for · A weak call that 40% or more make on their first run.
8 of 18 members went with “Take the task back”, a weak call, on their first run of “The missed deadline”.
- 4
Field mission
Shows up for · A quarter or more past the date they set.
4 of 12 members are past the date they set for “Run your next one-to-one” without checking in.
Quiet until it's real
Below three members, Fayne says nothing rather than guess from noise.
Counts, not percentages
In groups under twenty you read 5 of 18, the way you'd say it out loud.
Only enrolled members
Your own test runs and your team's previews stay out of the numbers.
From gap to fix
A finding is only useful if you can fix it.
So the fix is one message away. You don't rewrite the course. You add the one idea that wasn't landing.
- 122% covered everything
- 2Add a short lesson on agreeing a next step, from our manager field guide.Found 3 passages· Manager field guide.pdfCreated “Agree on the next step”Assistant changes 1 lesson
Ask for the fix
The assistant writes a short lesson from your own material and lists every change it made.
- 367% covered everything
Make space before giving advice
Lesson 2 · 18 membersAsk an open question
16 · 89%Reflect back what you heard
13 · 72%Agree on one next step
14 · 78%Watch it close
Same key point, same people. The next time they practise, the number moves.
Under every sentence
The detail, one exercise at a time.
Each format leaves its own kind of signal. The Practice tab lays it out per exercise, so you can see exactly where it breaks.
Explain it back
Which ideas landed
Every key point, and how many people covered it on their best attempt. How many covered everything, and whether it took them one try or three.
Explanations
Make space before giving advice
Lesson 2 · Listen before solving
18 members · 31 attempts
Ask an open question
16 · 89%Reflect back what you heard
13 · 72%Agree on one next step
5 · 28%Those who covered every point got there on try 2 (median).
Privacy
Signals, never transcripts.
People practise honestly when nobody is reading over their shoulder. So what they write or say stays with them, and only the pattern reaches you.
Stays with them
Teammate says
“Can you just tell me what to do?”
I can help you think it through. What have you tried so far, and where are you getting stuck?
Getting thereOnly you see what you write here
Reaches you
Keep the conversation open · 18 members
“Can you just tell me what to do?”
22% strongMost missed: Agrees on a next step together (9)
Their answer becomes one more count on the group's bar, and the point they left out. That's all that crosses the line.
Their words stay theirs
Explanations, drill answers, recordings, mission plans and check-ins. Not you, not their manager.
Words for them, numbers for you
Learners get Strong, Getting there or Missed it. Never a score, never a leaderboard.
The group, not the person
Practice is counted across your members, so nobody gets singled out for a shaky first try.
For consultants and team leads
Did the training work? Now you can say.
Nobody who pays for training asks for a completion rate. They ask whether people can do the job. Practice gives you an answer you can say out loud.
Your client, after the programme
“Can my team do it now?”
YouOn the part that mattered most, yes. 14 of 18 now agree on a next step when they practise a one-to-one. Before the new lesson, 5 did.
Your people lead
“Are the new managers ready?”
YouNot on coaching yet. Only 4 of 18 have a strong answer to “Can you just tell me what to do?” They're rerunning the drill this week.
You, planning next month
“What should I teach next?”
YouThe missed-deadline conversation. 8 of 18 took the task back on their first run of the scenario.
Anyone who paid for it
“Is anyone using it at work?”
You7 of 12 have checked in on running a one-to-one, and 4 say it's done.
Questions
Questions about insights.
The short ones are here. For anything else, ask below.
Rather talk it through?
Thirty minutes with the team. Bring your material and we'll show you what it becomes.
Book a callOnce three or more members have practised an exercise. Below that, Fayne stays quiet rather than read too much into a couple of answers. In groups under twenty you get counts, like 5 of 18, instead of percentages.
Start with one topic.
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