It's late, the lesson is due, and nobody's around to ask. Every lesson in your academy has a tutor that knows your material and how each learner did in practice. It coaches them to the answer instead of handing it over.
When a buyer asks for a discount late in the deal, it is rarely about the money. Something changed on their side: a new approver, a budget review, a competing quote.
Before you answer the number, find out what changed. Then bring the conversation back to the value they described, in their own numbers.
Respond to each line
Handle the discount request
Three lines a buyer might say. Answer each one out loud or in writing.
SA
Sam
Learning assistant
Ask Sam...
AI answers from your course content and your practice results. It can make mistakes.
SA
Sam
Learning assistant
Ask Sam...
AI answers from your course content and your practice results. It can make mistakes.
Tuesday, 11:04 pm ·Lesson 3 of Selling on value
What it answers from
It answers from your material. Nothing else.
Your published lessons, plus the files, links, YouTube talks and notes you switch on for it in Knowledge. It never reads drafts, or courses a learner can't open.
How it helps
Answers from
Your lessons
Files
Links
Pasted notes
YouTube talks
Answers any time
Hints before answers
Flags the gaps
In your tone
By your rules
Selling on value · Lesson 3
The discount request
SA
Sam
Learning assistant
They say a competitor quoted 20% less. Do I just match it?
Not straight away. That's the next lesson, Trade, don't give: if the price moves, get something back. What did they say matters most to them?
Ask Sam...
AI answers from your course content and your practice results. It can make mistakes.
Selling on value · Lesson 3
The discount request
SA
Sam
Learning assistant
They say a competitor quoted 20% less. Do I just match it?
Not straight away. That's the next lesson, Trade, don't give: if the price moves, get something back. What did they say matters most to them?
Ask Sam...
AI answers from your course content and your practice results. It can make mistakes.
Answers from
Your lessonsFilesLinksPasted notesYouTube talks
How it helps
Answers any timeHints before answersFlags the gapsIn your toneBy your rules
What it knows
It knows where they are. And how they did.
A general chatbot knows the internet. This one also knows the lesson a learner is on and how they did in its practice, so its help starts in the right place.
Drill · Handle the discount request
“Can you do it for less?”Getting there
“Your competitor is cheaper.”Strong
How they did in practice
It sees their results in this lesson's practice, like a drill line marked Getting there. Never what they wrote or said.
Lesson 3 · The discount request
Can you explain the second part again, more simply?
The lesson they're on
Opened from a lesson, it reads that lesson first. So “the second part” means the part they're looking at.
Teaching style
It helps them think.It won't think for them.
You choose how much it gives away. Practice is the exception: there it only ever hints, whatever you pick, so the explanation and the answers stay the learner's own work.
Nudges toward the answer instead of handing it over. The default.
SA
Sam
Learning assistant
What's the answer to question 2 in the knowledge check?
Look back at the first part of the lesson: what usually sits behind a late discount request? Two of the four options ignore that completely.
When it can't help
It says when it doesn't know. Then it tells you.
Every chat lands in your Learning Assistant inbox. Most need nothing from you. The two kinds that do are marked, so you can find them in seconds.
Does this work for renewals too?
Renewals aren't covered in this course yet, so I'd rather not guess.
Not covered by course content
Gaps become your to-do list
When the answer isn't in your material, it says so instead of guessing, and the question is marked in your inbox. Add a lesson or a source, and the next learner gets an answer.
PSPriya Shah2hIs there a team price for five people?Asked about pricing
TBTom Becker5hCan I talk to someone about this?Wants a human
People waiting on you come first
A question about price, someone ready to buy, a learner who's stuck or asks for a person: the chat is flagged for you, so a real conversation doesn't sit in a queue.
Your settings
Its name, its voice.Your rules.
Learners meet it as part of your academy. You decide what it's called, how it sounds and what it always remembers to say. A live preview answers from your real course while you tune it.
Name, avatar, title and a first message
Warmth, answer length and tone
Instructions it follows in every chat
Who can use it: everyone, enrolled learners or paying customers
A daily message cap for each learner
Learning Assistant
Enabled
Identity
SA
SamYour Morrow coach
Voice & style
WarmthEncouraging
Answer lengthBrief
ToneBalanced
Custom instructions
When someone seems stuck, mention our Thursday office hours.
The small print
Plain about what it is.
It says it's AI
Every chat tells learners the answers come from AI and can be wrong. It speaks as your academy and never mentions us.
One credit a question
Each reply uses 1 AI credit from your monthly pool. A daily cap per learner means one busy night can't use up the month.
Off until you say so
Nothing reaches learners until you switch it on and choose who can use it. Switch it off any time.
Questions
Questions about the tutor.
The short ones are here. For anything else, ask below.
Rather talk it through?
Thirty minutes with the team. Bring your material and we'll show you what it becomes.
No. It stays off until you switch it on in the Learning Assistant settings. You also choose who can use it: every signed-in learner, enrolled learners only, or paying customers.
Start with one topic.
Give us your website and we’ll start from what you already teach, in your colours. Your first course is on us.