The answer is in the docs. Nobody reads the docs.
So support answers it again. Fayne turns your help articles and release notes into an academy on your own domain, with practice on real tasks and lessons that keep up with your releases.
Certification · pass mark 80%
Relay Certified Admin
Set Relay up the way your team works, prove it in a final check, and get the certificate.
For admins
Routing rules that hold up
Send every ticket to the right queue, and test the rule before it goes live.
SLAs that don't slip
Set targets per plan, and see a breach coming before it lands.
Reports your team will use
Three reports worth opening every Monday, and how to build them.
Release 4.2 shipped
Routing conditions changed. 3 lessons updated, waiting for your yes.
Nobody wants to read about your product. They want to see how, then do it.
A stuck customer won't browse hours of text. They want a short walkthrough, one try in their own account, and to get back to work. And a success team of two can't show every account by hand.
One academy, three audiences
Admins, users, and the partners who sell it.
Short courses from what you've already written, each ending in practice on a real task.
A rule stopped firing after Monday's update.
Check which rule matches firstRebuild the rule from scratchAdmins
Set it up right the first time
A support case turned into a choice, so admins learn to diagnose before they open a ticket.
- Do this for real
Set up your first routing rule in your own workspace
Due Thursday, 1 OctEveryday users
Watch it, then do it
A few minutes of walkthrough, then a field mission in their own workspace, with a date and a check-in.
- Explain it in your wordsRules run top to bottom The first match wins Always keep a catch-all rule
Partners
Demo it the right way
Partners explain a feature back and see what they left out, before they show it to a prospect. A pass mark can gate their certificate.
Updates with your releases
You ship. The academy keeps up.
Every release makes a few lessons wrong. Give the agent your release notes: it finds the lessons they touch, drafts the fix, and waits for your yes.
1You ship
- Renamed“Inbox” is now called “Queue”
- ChangedRouting rules can use conditions
- NewSLA timers on every ticket
2The agent drafts
Here are the 4.2 notes. Update the academy.
Read 5 courses, 38 lessons
Found “Inbox” in 6 lessons
Drafted updates to 6 lessons
Drafted a lesson on SLA timers
3You say yes
- Get started with Relay2 edits
- Routing rules that hold up3 edits
- Reports your team will use1 edit
- SLA timers, in five minutesNew lesson
Nothing reaches customers until you approve it.
Between releases
The questions customers ask the tutor show which lesson is missing or unclear, so you know what to write next.
Edit it by asking
Tell the assistant what to change in plain words. It edits the lessons from your sources and shows you every change.
Yours, not ours
On your domain. In your brand.
Customers and partners see your academy, your logo and your colours. It starts from your own help articles, not an empty box.
- Your domain, your certificatesYour logo, colours and domain on every screen. Certificates carry your brand, not ours.
- Free to paid, when you're readyKeep the basics free and charge for certification. Sell a course, a bundle or ongoing access through your own Stripe.
- A second academy for partnersOn Scale, run a separate partner academy with its own brand, domain and members, from the same login.
Catalog · 3 of 9 courses
Questions
Questions education teams ask.
The short ones are here. For anything else, ask below.
Rather talk it through?
Thirty minutes with the team. Bring your material and we'll show you what it becomes.
Book a callNo. Start from what you've written: help articles, release notes, demo decks and recordings. Fayne drafts the courses and you edit.
Fayne for other teams
If you teach clients
Start with one feature.
Point Fayne at the help articles you already have. Customers get a short course with practice on a real task.
7-day preview, no card needed. Or have us build it.