The Fayne blog

Turn what you know into an academy that runs itself.

Guides and ideas for packaging your expertise, selling it to your audience, and building an academy that keeps teaching when you step away. For coaches, consultants, creators, and the agencies who serve them.

Strategy

Customer education: the cheapest retention strategy you're not using

Customers who understand your product stay. Customer education is one of the highest-ROI retention levers available, and most companies have no program at all. The case for a customer academy, with the numbers on retention, ROI, and why so few do it.

Tomas Placko
The Fayne dispatch

The thinking behind the future of online academies.

The ideas, the numbers, and what owners are launching with it. One email a month. No noise.

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