Personal Development · Library course
Hard Conversations Without Damage
There is a specific person and a specific thing you need to say, and you keep not saying it. In a study of more than a thousand people, 40% wasted two weeks or more just ruminating on a conversation they were avoiding. The conversation you won't have doesn't vanish, it moves into your head and rents space there. The reason it goes badly, when you finally have it, is almost never the truth itself. It's that you walk in to deliver a verdict: to prove you're right and make the other person change. This course teaches the shift from delivering a message to running a two-way conversation you could both learn from, said honestly, while keeping the other person safe enough to stay in it. Across seven short lessons, traced through one real conversation, you'll separate what happened from the story you built on it, own your part, open without an accusation, and keep things steady when emotion spikes. You'll leave with the Hard-Conversation One-Pager: a single prep sheet you fill out before any charged conversation, so you walk in clear instead of armored.
- Beginner
- 7 lessons
- 36 min to complete
7-day preview, no card needed. The course is in the library the day your academy goes live.
Personal Development
What it covers
What your people will learn.
- Personal Development
You already know how the talk will go badly, so you keep postponing it. This course gives you a way through it that protects the relationship instead of detonating it.
Most hard conversations stall because we walk in carrying a verdict and treat our story as fact. The other person feels accused, defends themselves, and the real issue never gets named. The Harvard Negotiation Project mapped why this happens: under every difficult exchange sit three conversations at once, about what happened, about feelings, and about identity. Miss them and you argue past each other for an hour.
This course teaches the method from "Difficult Conversations" by Stone, Patton, and Heen, the field guide that came out of that work. You separate the facts from the story you built around them, own your share of the mess before assigning blame, and open without an accusation so the other person stays in the room. When it heats up, you have concrete moves to keep it safe. You finish with a one-pager you fill in before any real conversation, so the skill survives past the lesson.
Who it's for
Managers: need to give hard feedback or address performance without the other person shutting down.
Founders and partners: have a co-founder, investor, or vendor issue that has been festering because no one will start it.
Anyone conflict-averse: avoids tension at work and at home, and wants a repeatable way to raise the thing that matters.
The lessons
7 lessons, in order.
About 36 min to complete. Add the course and every lesson is yours to publish as it is, or to edit.
- The Verdict Trap6 min
- The Three Conversations Underneath4 min
- Facts vs the Story You Built5 min
- Own Your Contribution4 min
- Open Without an Accusation5 min
- Keep It Safe When It Heats Up5 min
- The Hard-Conversation One-Pager7 min
In your academy
A starting point, not a rental.
A library course works like any course you publish. Add it, make it yours, and your people see it as one of your own.
- 1
One click
Add it to your academy
Find the course in the library, press Add, and it's in your catalog. Publish it as it is, or shape it first.
- 2
Your brand
Rebrand it, edit it
It sits on your domain, in your colours. Change any word yourself, or ask the assistant for your wording, your examples and your policies.
- 3
Practice
Practice and the tutor come with it
Type / in any lesson to add practice, from explain it back to drills and scenarios. Your people can ask the AI tutor about any lesson.
On the same shelf
Other Personal Development courses your academy opens with. The library holds 150+ across eight tracks.
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Questions
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