Marketing · Library course

Write Copy From Your Customers' Own Words

Collect the sentences buyers already write in reviews, forums and support tickets, sort them by what they want and fear, and turn the most repeated ones into copy.

  • Beginner
  • 18 lessons
  • 47 min to complete

7-day preview, no card needed. The course is in the library the day your academy goes live.

Marketing

What it covers

What your people will learn.

  • Marketing

The sentences that make a buyer feel understood are usually already written, by your customers, in reviews, support tickets, sales calls and forum posts.

Copy written from your own desk tends to describe the product the way you see it, and an AI tool asked for headlines gives back the phrasing your whole category already uses. Buyers describe the same problem in plainer, more specific words, and those are the words they recognize.

This course is a method you can rerun for every product and every launch. You map where your buyers talk, collect their sentences word for word, sort them into four buckets by what they want, fear, doubt and hope to become, and count which phrases many people share. You learn the checks that stop a loud but misleading phrase from taking your headline, the four small moves that turn a quote into a line without sanding off its voice, and how to test a mined headline against yours and read what the numbers actually measured.

You walk away with a word bank of tagged, counted customer lines and one mined headline tested on your own page.

Who it's for

Founders: whose homepage and emails sound like every competitor and who want copy built from how buyers really talk.

Marketers: who need a way to source headlines and angles from evidence they can show the rest of the team.

Copywriters and consultants: who want a research-to-copy routine they can run for each client and repeat every quarter.

The lessons

18 lessons, in order.

About 47 min to complete. Add the course and every lesson is yours to publish as it is, or to edit.

  1. Why You Can't Write the Words That Convert2 min
  2. Where the Words Already Live1 min
  3. Listen Where They Talk Unprompted1 min
  4. Read One Forum Thread8 min
  5. Start Your Quote Sheet From Four Sources2 min
  6. Sort Every Quote Into Four Buckets2 min
  7. Count the Clusters2 min
  8. Sort Six Customer Quotes8 min
  9. When Customer Words Mislead You1 min
  10. The Loudest Cluster in the Pile4 min
  11. Tag and Count Your Quote Sheet2 min
  12. How Good Voice Gets Killed2 min
  13. Turn Quotes Into Copy2 min
  14. Test a Mined Headline Against Yours2 min
  15. Make It Sound More Professional4 min
  16. Your Living Word Bank1 min
  17. Build Your First Word Bank2 min
  18. Review Your Word Bank and Headline Test1 min

In your academy

A starting point, not a rental.

A library course works like any course you publish. Add it, make it yours, and your people see it as one of your own.

  1. 1

    One click

    Add it to your academy

    Find the course in the library, press Add, and it's in your catalog. Publish it as it is, or shape it first.

  2. 2

    Your brand

    Rebrand it, edit it

    It sits on your domain, in your colours. Change any word yourself, or ask the assistant for your wording, your examples and your policies.

  3. 3

    Practice

    Practice and the tutor come with it

    Type / in any lesson to add practice, from explain it back to drills and scenarios. Your people can ask the AI tutor about any lesson.

Questions

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  • Yes. Over 150 finished business courses are in the library the day your academy goes live, and adding one to your catalog is a single click. Once you publish it, it counts toward your plan's courses like any course you publish.

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