Marketing · Library course

Automate Review Requests and Replies

Ask every customer for a Google review at the moment the job is done, send it automatically within the platform rules, and reply to every review with AI drafts you check.

  • Beginner
  • 16 lessons
  • 35 min to complete
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7-day preview, no card needed. The course is in the library the day your academy goes live.

Marketing

What it covers

What your people will learn.

  • Marketing

Most happy customers never leave a review because nobody asked them at the right moment, and most reviews that do arrive sit without a reply.

The usual fixes cause new problems. Asking only the customers who seemed pleased, or offering a discount for a review, breaks Google's rules and can get reviews removed and a warning put on your profile. Asking by hand works on quiet weeks and stops on busy ones.

This course sets up a small system on your own business. You get your review link from your Google Business Profile, pick the moment every customer reaches when the work is finished, and write a neutral request. Then you send it automatically from the tool you already use, or from a sheet with a free Zapier plan, and reply to every review with drafts an AI assistant writes and a person checks.

You walk away with a review request that goes to every customer on its own, with one reminder, plus a reply routine and an AI prompt that keeps every reply short, specific and private.

Who it's for

Owners of local businesses: shops, salons, studios and restaurants that live on their Google rating.

Clinics and practices: physios, dentists and therapists who need replies that never reveal who is a patient.

Trades: plumbers, roofers and electricians who finish jobs every week and rarely ask anyone to say so.

The lessons

16 lessons, in order.

About 35 min to complete. Add the course and every lesson is yours to publish as it is, or to edit.

  1. Ask Everyone the Same Way1 min
  2. Get Your Review Link and QR Code2 min
  3. Ask When the Job Feels Done2 min
  4. Write a Request People Finish2 min
  5. Sort the Shortcuts4 min
  6. Build Your Review Request2 min
  7. Send It When the Job Closes2 min
  8. Pick the Route That Sends It2 min
  9. Explain the Request to Your Team3 min
  10. Switch On Your Automatic Request2 min
  11. Reply to Every Review2 min
  12. Draft Replies With AI2 min
  13. Report What Breaks the Rules2 min
  14. Work Through Monday's Reviews4 min
  15. Run It for Four Weeks2 min
  16. Review Your Finished Review System1 min

In your academy

A starting point, not a rental.

A library course works like any course you publish. Add it, make it yours, and your people see it as one of your own.

  1. 1

    One click

    Add it to your academy

    Find the course in the library, press Add, and it's in your catalog. Publish it as it is, or shape it first.

  2. 2

    Your brand

    Rebrand it, edit it

    It sits on your domain, in your colours. Change any word yourself, or ask the assistant for your wording, your examples and your policies.

  3. 3

    Practice

    Practice and the tutor come with it

    Type / in any lesson to add practice, from explain it back to drills and scenarios. Your people can ask the AI tutor about any lesson.

On the same shelf

More from Marketing.

Other Marketing courses your academy opens with. The library holds 150+ across eight tracks.

Explore the library

Questions

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  • Yes. Over 150 finished business courses are in the library the day your academy goes live, and adding one to your catalog is a single click. Once you publish it, it counts toward your plan's courses like any course you publish.

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